Frequently Asked Questions
📦 When will my order arrive?
All orders are shipped from our warehouse in Bagsværd, Denmark. Our typical delivery times are:
Denmark: 2–5 business days
Once your order is dispatched, you’ll receive an email with a tracking number so you can follow your delivery every step of the way.
🌍 Do you ship internationally?
Currently, we ship exclusively within Denmark to maintain fast, reliable, and cost-effective service. Please enter your shipping address during checkout to confirm eligibility.
🔍 How can I track my order?
As soon as your package is shipped, we’ll send a confirmation email that includes your tracking number and a direct link so you can monitor its journey.
💳 What payment methods do you accept?
We accept a wide range of secure and convenient payment options commonly used in Denmark, including:
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MobilePay
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Visa
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Mastercard
All payments are encrypted and processed securely to protect your personal data.
⏳ What if my order is delayed?
Delays can occur due to holidays, weather conditions, or courier-related issues. If your package hasn’t arrived within the estimated timeframe, please reach out to us at xoliverto@gmx.net with your order number, and we’ll assist you right away.
🔁 Can I return my purchase?
Absolutely! We accept returns within 30 days of delivery. Returned items must be unused, undamaged, and in their original packaging. Please email us first to initiate the return process and receive return instructions.
❗ What should I do if I receive a damaged or incorrect item?
If something isn’t right, please contact us within 7 days of delivery at xoliverto@gmx.net, and include your order number and photos of the issue. We’ll quickly arrange a replacement, refund, or store credit.
💬 Need more help?
We’re always happy to assist you. Get in touch:
📧 Email: xoliverto@gmx.net
📞 Phone: +45 3184 5758
🕘 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM CET
Thank you for shopping with xoliverto.com!